**If your entry was transferred from the 2021 event please read the 2021 Transfer Cancellation Policy below**

Refunds for entries received from 1 July 2021;

Withdrawals submitted up until midnight 31 October 2021 will receive 75% refund of the entry fee paid.

Withdrawals submitted between 1 November 2021 and midnight 31 January 2022 will receive 50% refund of the entry fee paid.

Withdrawals submitted between 1 February 2022 and midnight 15 February 2022 will receive 25% refund of the entry fee paid.

Withdrawals submitted after midnight 15 February 2022 will receive no refund. And no rollover / transfer entries are available.

Requests for withdrawals must be notified to the organisers via info@motatapu.com. Refunds will be made via the method your entry was paid (i.e. either credit card or internet banking). Refunds will be made within 10 working days of submission.

 

2021 Transfer cancellation policy (entries that were rolled over from the 2021 event)

As per the terms and conditions, 2021 transferred entries are not eligible for refunds. i.e. the refunds outlined above is not available to transferred entries. You can transfer your entry to someone else or you can change between events (i.e. Marathon to Miners Trail).
See below for how to do this. In the event of a cancellation in 2022, your entry would be transferred to 2023.

 

Changes between events (i.e. Marathon to Mountain Bike)

Changes submitted up until midnight 31 January 2022 are permitted with the difference (if any) in entry fee required to be paid (no refund if event participant is changing to has a lower entry fee).

Changes submitted between 1 February 2022 and midnight 25 February 2022 are permitted with the difference (if any) in entry fee required to be paid plus a $25 change fee (no refund if event participant is changing to has a lower entry fee).
Personalised bibs will no longer be available after 11 February.

 

UDC Mountain Bike Team Member Changes

Changes submitted up until midnight 31 January 2022 are permitted at no cost.

Changes submitted between 1 February 2022 and midnight 25 February 2022 are permitted with a $25 change fee.

 


 COVID-19 Cancellation Policy

If the event has to be cancelled prior to Friday 25 February 2022, 5pm due to NZ Government COVID-19 restrictions the following policy will apply.

Athletes who entered from 1 July 2021 will be given 2 options (2021 roll over athletes will automatically be rolled over to 2023 event);

Option A - Entry Transfer to 2023

  • Entry transferred to the 2023 event (this will happen automatically)

  • Only Entries that are paid in full are eligible for this option

  • Entries are only transferable to the 2023 event

  • Transferred entries are not eligible for refunds. i.e. the cancellation policy for 2023 will not be available to transferred entries.

  • Free entries are not eligible for transfer

Option B - Receive a refund

  • 70% of entry fee paid will be refunded

  • Refunds will be made via the method your entry was paid (i.e. either credit card or internet banking)

  • Refunds will be made within 20 working days of submission

 

If the event has to be cancelled after Friday 25 February 2022, 5pm due to NZ Government COVID-19 restrictions the following policy will apply.

Athletes who entered from 1 July 2021 will be given 2 options (2021 roll over athletes will automatically be rolled over to 2023 event);

Option A - Entry Transfer to 2023

  • Entry transferred to the 2023 event

  • Only Entries that are paid in full are eligible for this option

  • Entries are only transferable to the 2023 event

  • Transferred entries are not eligible for refunds. i.e. the cancellation policy for 2023 will not be available to transferred entries.

  • Free entries are not eligible for transfer

Option B - Receive a refund

  • 25% of entry fee paid will be refunded

  • Refunds will be made via the method your entry was paid (i.e. either credit card or internet banking)

  • Refunds will be made within 20 working days of submission

 


Transport CANCELLATION Policy

Transport cancellation requests submitted up until midday Friday 25 February 2022 will receive a 90% refund of their transport fee. 

Transport cancellation requests submitted after this will receive no refund of their transport fee.

If you would like to cancel your transport booking please email us at info@motatapu.com