|30 aPRIL 2018||Entries Open|
|30 September||Early Bird Entries Close|
|15 December||50% Refund Closes|
|25 JANUARY 2019||Standard Entries Close|
|31 January||25% Refund Closes|
|13 Feburary||Personalised Bibs Close|
|4 March||Person to Person Transfers Close|
|7 March||Online Entries Close|
|8 March||Onsite Mountain Bike, Ultra and Triathlon Entries Close|
|9 March||Onsite Off-Road Marathon, Miners Trail and Sawpit Trail Entries Close|
If you need to withdraw you can choose to either refund your entry or transfer your entry to someone else, as per the transfer and refund policies below.
Entry fee refund requests submitted up until midnight Saturday 15 December 2018 will receive 50% refund of their entry fee.
Entry refunds requested from Sunday 16 December 2018 to midnight Friday 25 January 2019 will receive 25% of their entry fee.
Withdrawal requests submitted from Saturday 26 January 2019 will receive no refund, and no roll over entries are available in any circumstances. Requests for refunds must be notified to the organisers via email@example.com
All additional purchases with the exception of shuttle tickets are non-refundable.
Transport cancellation requests submitted up until midnight Sunday 3 February 2019 will receive 50% of their transport fee. Transport cancellation requests submitted after this will receive no refund of their transport fee.
If you would like to cancel your transport booking please email us at firstname.lastname@example.org
Participants can transfer their race entry to someone else up until midnight Sunday 4 March 2019 using the approved transfer process. No transfers will be accepted after this date.
It is not permitted to transfer your race entry to someone else other than through this process, including on Race Day.
It is very important for health and safety reasons for us to know the correct identity of every athlete on course, and accordingly it is strictly prohibited to race under another person’s race bib.
Any athletes caught doing this will be disqualified and may be prevented from entering future events.
The process for transferring your entry is as follows:
Participants can request to transfer their entry between different events until the event is sold out. Once the event is sold out and entries have closed to that event, no transfers will be accepted.
A transfer fee of $25.00 will be charged for all transfers between events.
If you decide to upgrade your event to a longer distance event and space is available, you will need to pay the difference in entry fees.
If you decide to downgrade your event to a shorter distance event and space is available, unfortunately we are not able to refund the difference in entry fees.
If you would like to transfer between race distances, then please email us at email@example.com